Privacy Policy

01. Information We Collect

When you contact us, visit our website, or submit an inquiry, we may collect your name, phone number, email address, information you provide about your request, and your communication preferences. We may also collect technical data such as IP address, browser information, and website usage through cookies or analytics tools where used.

02. How We Use Your Information

We use customer information to respond to inquiries, provide information about our buying services, arrange or follow up on store visits, maintain business and consent records, improve our website, and send promotional communications when you have opted in.

03. Customer Inquiries

When you submit an inquiry, we may use the contact details you provide to respond to that specific request. Sending an inquiry does not automatically subscribe you to promotional text messages.

04. SMS Marketing and Consent

Customers can separately choose to receive marketing and promotional text messages. The consent language displayed on our form is:

By checking this box, I consent to receive marketing and promotional messages including special offers, discounts, new product updates among others, from Texas Gold Buyers at the phone number provided. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Promotional SMS consent is optional and is not a condition of purchase or service. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance.

05. Email Communications

If you separately subscribe to marketing emails, we may send store announcements, special offers, and service updates. You can unsubscribe from marketing emails using the instructions in those emails.

06. Sharing and Service Providers

We may disclose information to service providers that help us operate our website, process customer communications, host our forms, and maintain our business, or where disclosure is required by law. We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

07. Cookies and Analytics

Our website may use cookies and analytics or advertising technologies to understand website traffic and improve our services. You can manage cookies using your browser settings. The site may use third-party embedded forms and services, which may process information under their own policies.

08. Data Security and Retention

We use reasonable safeguards to protect personal information. No internet service can guarantee absolute security. We keep information for as long as reasonably necessary to provide services, maintain business and consent records, and meet legal requirements.

09. Your Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and recordkeeping obligations. You can withdraw promotional SMS consent at any time by replying STOP.

10. Updates to This Policy

We may update this policy from time to time. The updated effective date will appear on this page.

11. Contact Us

For privacy questions, contact Texas Gold Buyers through our Contact page, call Plano at 214-501-4374 or Dallas at (469) 333-1607.